Professional Examples- Technical Writing
DISH Network Job Aid for Install Technicians
These three job aids went into an install technicians binders to reference when they needed to review setting up home networks and how to install a receiver to a home network.
20090129v3_part1_homenetworkbasics-dn.pdf | |
File Size: | 105 kb |
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20090216v3_part2_whyconnect.pdf | |
File Size: | 106 kb |
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20090216v3_part3_direct_ethernet_cable.pdf | |
File Size: | 177 kb |
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Focus on the Fundamentals
Focus on the Fundamentals is a classroom course that teaches customer service for technicians that are script based. There is a faciliator guide and a participant guide.
focusfundamentals_fg.pdf | |
File Size: | 706 kb |
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focusfundamentals_pg.pdf | |
File Size: | 400 kb |
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DISH Network Installation Quick Regerence Guide
Customers are given a quick reference guide at installation. Technicians need to be familiar with this guide and use it for customer education purposes. This is a faciliator guide for the course on the quick reference guide.
quick_reference_guide_high-def_vip_622-722_duodvr-fg.pdf | |
File Size: | 448 kb |
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